Frequently asked questions

Sign up, add your properties, and invite your tenants. You can upload signed leases and let AI set up the properties, units, and tenants for you.

No. Rentra runs in a web browser, and tenants use it from their phones without installing anything.

Yes. Rentra offers a 14-day free trial, no card to start. Until you add a card, invoices are created but not emailed to tenants, tenants cannot pay online, and you can't claim a texting number. Add a card to turn these on; you are still not charged until day 14. After that, it's $5 per unit per month with a $25 monthly minimum.

Adding a property takes about 2 minutes. You'll enter the address, unit details, and rent amount. If you're adding tenants, that's another minute per tenant.

Rentra is $5 per unit per month, with a $25 minimum. Every feature is included: rent collection, maintenance tracking, tenant communication, financial reporting. No tiers, no add-ons.

No. Your subscription covers every feature. The only other cost is payment processing: ACH is 0.8% capped at $5, cards are 2.9% + $0.30, and you choose who pays each.

There are no plans to change between. Pricing scales with your portfolio: add or remove units and the bill adjusts. No penalties, no cancellation fees.

Yes, annual billing saves 20% compared to monthly payments. Pick annual when you subscribe.

Tenants link their bank account or card once. On the rent due date, payments are automatically initiated via autopay. ACH payments clear in 3–5 business days, and card payments process immediately. Tenants get confirmation, and you get notified when payment clears.

Rentra emails three late notices automatically, each firmer than the last. With the default 5-day grace period, they go out about 6, 8, and 12 days past due. Late fees are optional and off by default.

Yes. Tenants can pay via ACH bank transfer or credit card. Credit card payments have higher processing fees which can be configured to pass to tenants or be absorbed by landlords.

Only if you turn them on. Late fees are off by default, and you can turn them on for each late notice step. You configure the grace period and fee type (flat or percentage). Once on, they apply automatically.

Rentra is built for landlords who manage their own rentals, at any portfolio size. AI answers tenant texts from your lease, triages repair requests, and categorizes bank transactions, and everything is included at $5 per unit per month.

Yes. Tenants can submit maintenance requests with photos directly through Rentra. You can assign vendors, track status, communicate updates via SMS, and document everything. Maintenance history stays with the property for future reference.

Not yet. Rentra handles tenants after the lease is signed: rent collection, maintenance tracking, and communication. For tenant screening, we recommend pairing Rentra with dedicated screening services like TransUnion SmartMove or similar providers. Integrated screening is on our roadmap.

Yes. Rentra generates Schedule E-ready reports with income and expenses categorized to match IRS line items. 1099 prep shows which vendors crossed the IRS threshold ($600 through 2025, $2,000 starting with 2026 payments) and tracks each 1099 through Draft, Ready, and Filed. You can also view 3-month cashflow forecasts. Export everything for your accountant in one click.

Yes, Rentra is built for portfolio management. Add properties and units, view consolidated dashboards, and drill into individual property performance. It scales from a single rental to a large portfolio, with no unit cap on pricing.

Yes. Landlords and tenants can use the Rentra iPhone app, and everything also works in any phone browser. Tenants can pay rent and report repairs from a link without installing anything.

Yes. Rentra uses encryption for all sensitive data. Financial transactions are processed through Stripe, a PCI-compliant payment processor. Your banking details are stored with Stripe, not on our servers.

No. Tenants only see your name and property information relevant to their lease. Your personal address, other properties, and financial details are never visible to tenants. You control what information is shared.

You own your data. Before canceling, you can export your payment history, maintenance records, and financial reports. We retain data for 30 days in case you return, then delete it upon request, except records we're legally required to keep (see our Privacy Policy).

Email. A human answers within 24 hours, M–F. The help center covers the rest.

The contact page, or hello@rentra.co. We respond within 24 hours, M–F.

Yes. Upload your signed leases (PDF or DOCX, up to 100 at a time) and AI sets up your properties, units, and tenants. Your rent roll imports from Rentra's CSV or Excel template.