What it does
Your own number
Pick an area code and we set up the number. It belongs to your account only.
Lease-aware answers
Upload a lease and the AI answers from it. "Can I have a cat?" gets the pet policy and deposit amount from that tenant's lease.
Co-tenants share one thread
Spouses and roommates on the same lease share one conversation with you. Each message is labeled with the sender's name.
The four steps
- 1
Add a card and pick a number
Search by area code and choose a number. Carriers review new business numbers before texts can go out, which can take some time. The rest of Rentra works while you wait.
- 2
Tenants text in
Maintenance issues, lease questions, and payment questions all go to the same number. Tenants don't need an app.
- 3
AI handles what it can
On Autopilot Advanced, it triages issues, answers from the lease and rent ledger, and dispatches vendors. You see every conversation in your dashboard.
- 4
The rest comes to you
Sensitive or unclear messages come to you with the full conversation attached. Emergencies bypass your settings and alert you right away.
All included in the per-unit price
Dedicated phone number
A number you choose by area code, used only by your account.
Lease-aware AI
Reads your whole lease, up to about 60 pages, and quotes its terms.
Ledger-aware AI
Knows the rent amount, due date, balance, lease dates, and unit details, so it answers those questions without you.
Co-tenant threading
Roommates and spouses share one conversation. AI labels every message by name.
Photo analysis
When a tenant texts a photo of a leak, the AI rates how severe it looks before replying.
Emergency keywords
Texts about flooding, fire, gas, or no heat bypass your settings, alert you at once, and get a reply with safety guidance.
Three operating modes
Notify-only, silent ticket creation, or full AI conversation. You pick how much autonomy to give.
Carrier-compliant
STOP, START, and HELP work the way US carriers require, and opt-outs are recorded.
Reminders until you reply
When the AI loops you in, it starts a 24-hour clock and pings you hourly until you reply.
Other features
How to Set Up a Business Number for Texting Tenants
Keep your cell private. Compare second lines, Google Voice, texting apps, and landlord SMS lines, then set hours, emergency rules, and consent.
ArticleGoogle Voice for Landlords: Pros, Limits, Alternatives
Google Voice gives landlords a free second number for calls and texts. What it does well, where it falls short for rentals, and other options.
ArticleLandlord Text Message Templates: 18 Ready to Copy
18 copy-paste texts for landlords covering move-in, rent, maintenance, entry notices, lease renewal, and move-out. Plain, polite, easy to edit.
ComparisonRentra vs TurboTenant
TurboTenant's free plan covers listings, screening, and rent collection. The differences with Rentra are in the work after move-in: tenant texts, repairs, and bookkeeping.
ComparisonRentra vs Rent Manager
Rent Manager is quote-priced software for management companies, with commercial and CAM accounting. For a landlord running their own residential units, the main differences are setup and price.
ComparisonRentra vs Avail
Avail, part of Realtor.com, is built around listings, applications, and screening, with a free plan. Rentra has none of those yet and focuses on the tenancy after the lease is signed.