Tenants text repair requests, and AI routes them to your vendors

A tenant texts about a leaky faucet. AI categorizes it and texts your plumber, who replies with a quote. Once you approve the quote, Rentra coordinates the visit with your tenant.

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Rentra repair ticket: the tenant reports a leak under the bathroom sink, the landlord replies, and the plumber's $180 to $240 quote waits for approval.

What it does

Requests by text

Tenants text the problem. AI asks follow-up questions, checks for emergencies, and opens a ticket. Tenants don't need an app.

Automatic triage

Every request is automatically categorized (plumbing, electrical, HVAC) and prioritized. Emergencies get flagged immediately.

Vendor auto-dispatch

Your preferred vendor for that issue type gets a text and replies with a quote. Nothing is booked until you approve it.

The four steps

  1. 1

    Tenant reports issue

    They text or use the portal. AI walks them through describing the problem and attaches any photos they send.

  2. 2

    AI triages and assigns

    The request is sorted by trade (plumbing, HVAC, electrical) and given a priority, and your preferred vendor for that trade gets a text.

  3. 3

    Vendor quotes and schedules

    The vendor texts back a quote and open times. Rentra finds a time that works for the tenant, and the job waits for your approval of the quote.

  4. 4

    Work completed and logged

    When the work is done, the ticket keeps its messages, photos, and cost on record for your books.

All included in the per-unit price

SMS-based requests

Tenants report issues by text, and AI handles the back-and-forth.

AI categorization

Plumbing, electrical, HVAC, appliances: automatically sorted and prioritized.

Emergency detection

Flooding, gas leaks, and no-heat reports are flagged and sent to you right away.

Vendor auto-dispatch

The vendor you picked for that type of repair gets the job by text.

Quote tracking

Vendors text their quotes, and you approve each one with a tap.

Photo documentation

Photos from before, during, and after the work, stored on the ticket.

Other features

Tenant Portal

Each tenant gets a login to pay rent, submit maintenance requests, and open their documents, which means fewer texts and calls to you.

Automation Hub

Rent reminders, lease renewals, late notices, and maintenance follow-ups run on the schedule you set.

Vendor Management

Build your vendor roster. Set assignment rules. When a maintenance issue comes in, the right vendor gets notified automatically via SMS.

More on this topic

Article

Building Your Vendor Network: How to Find Reliable Contractors

How to find, vet, and keep contractors so you have a plumber to call when something breaks at 10 PM.

Article

5 Best Practices for Handling Maintenance Requests

Five practices for repair requests: a written process, fast replies, complete records, a vendor list, and software for the logistics.

Article

Maintenance Request System for Small Landlords

Set up a simple maintenance request system: one intake channel, the right details, triage levels, a vendor list, spending limits, and clean records.

Comparison

Rentra vs Buildium

Buildium's plans start at $65 to $420 a month and are designed for management companies with staff and owner clients. Rentra is $5 a unit for landlords who manage their own rentals.

Comparison

Rentra vs AppFolio

AppFolio sells to property management companies and prices by quote. This comparison is for landlords with fewer than 50 units who manage their own.

Comparison

Rentra vs Avail

Avail, part of Realtor.com, is built around listings, applications, and screening, with a free plan. Rentra has none of those yet and focuses on the tenancy after the lease is signed.

Try Rentra on your own rentals

Upload a signed lease and Rentra sets up the tenant, the rent and the lease dates. Free for 14 days, then $5 a unit a month.